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frequently asked questions

You can deposit between 9:00 AM and 11:00 PM from Saturday to Friday and withdraw between 9:00 AM to12:00 PM from Monday to Thursday
If you register your withdrawal request during the working hours of the finance team, the requested amount will be deposited into your account within a maximum of 1 hour. Please note that with the local exchange method, the time of deposit varies depending on the working hours of local banks and the type of transfer. If your money is not deposited to your account within 24 hours, please contact our support team.
There have been various methods considered for the user to facilitate the deposit and withdrawal procedures. You are able to top up your account through our trusted exchanges, local banks, Top Change payment gateway, and through T Pay deposit, around the clock 24/7. Kindly note that timing for local withdrawal and deposit will vary depending on holidays, working hours and other banking limitations in different countries.
No, all you trade and your personal information are confidential.

• The minimum deposit is 10$ for the Amateurs Account, Scalping Account 200$, VIP Spread 10,000$ and on Standard Account is 50$ • The maximum deposit amount for the Amateur account is 1000$, but this amount is unlimited to other accounts.

You can view your Deposit requests under My Request section in your user panel

If you register your withdrawal request during the working hours of the finance team, the requested amount will be deposited into your account within a maximum of 1 hour. Please note that with the local exchange method, the time of deposit varies depending on the working hours of local banks and the type of transfer. If your money is not deposited to your account within 24 hours, please contact our support team.
Yes, however, in this case you must upload the following information or email it. • Joint-account form • Identification documents of account holders • A copy of the new bank statement that clearly shows the names of the account holders and the account number • Payment confirmation from the specified account